To be confirmed in conjunction with client requirements. *Delivery timings and locations are flexible and can be tailored to meet the needs of the Organisation. Please discuss your requirements.
The course is designed for anybody interacting directly with customers on a regular basis.
To enhance and develop the confidence, skills and knowledge needed for excellence in customer service provision.
Completing the course will enable the participant to demonstrate competence in a wide range of work activities in a variety of contexts as part of their customer service role. It is suitable for all age groups and gives the foundation to future progression in a range of different roles which involve customer contact. Participants will achieve a nationally recognised qualification – the Level 2 NVQ Certificate in Customer Service on the new QCF framework.
Each unit within the qualification has a set number of "credits" attached to it. To achieve the qualification candidates must achieve a minimum of twenty eight credits.
The exact topics covered will depend upon the optional units selected, but will include:
The course sessions will combine tutor led delivery with discussions, group exercises and written questions. There will also be assessment visit(s) to the workplace to observe customer skills in action and examine evidence produced within the role.
There are no formal entry requirements. Candidates must be working in a customer service role where they are able to gather the required evidence for the qualification.
Glen Tymon, Skills Development Manager, Morrison Utility Services