Customer Service, Management and Business

Good customer service can be the key to an Organisation's success. Likewise, ineffecive service can mean losing out vital contracts to our competitors. It is important for all staff, whether site based or office based, to be fully customer focused and aware of how to meet and exceed customer expectations.
Utilise can offer a range of customer service qualifications. We are the only provider in the North West of England accredited to deliver the Institute of Customer Service Programmes "First Impressions" and "Service Management" and can also offer a range of other programmes, from one day courses to full vocational courses. We are fully conversant with the QCF framework and up to date with industry requirements.

Utilise can also deliver team leading, supervisor and Management qualifications, business administration programmes as well as the new QCF qualifications in assessment and internal quality assurance.

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Reference	Course Title
ICSFI1	ICS "First Impressions" course
ICSSM1	Institute of Customer Service "Service Management" course
MS1	IOSH Managing Safely
PTTLS34A	Preparing to Teach in the Lifelong Learning Sector (PTTLS) award (Level 3/4) PTTLS Award
QCFASSESS	QCF Assessor Awards
QCFBA1NVQ	Level 1 NVQ qualifications in Business and Administration (QCF)
QCFBA2NVQ	Level 2 NVQ qualifications in Business and Administration (QCF)
QCFBA3NVQ	Level 3 NVQ qualfications in Business and Administration (QCF)
QCFBA4NVQ	Level 4 NVQ qualifications in Business and Administration (QCF)
QCFCS1NVQ	Level 1 NVQ Certificate in Customer Service (QCF)
QCFCS2NVQ	Level 2 NVQ Certificate in Customer Service (QCF)
QCFCS3NVQ	Level 3 NVQ Diploma in Customer Service (QCF)
QCFIQA	QCF Internal Quality Assurance qualifications The new suite of qualifications for Assessment and Internal Quality Assurance
QCFM3NVQ	Level 3 NVQ Diploma in Management (QCF)
QCFM5NVQ	Level 5 NVQ Diploma in Management (QCF)
QCFTL2NVQ	Level 2 NVQ Certificate in Team Leading (QCF)
WS1	IOSH Working Safely